Please Read Through Our Mobile Grooming Policies Page

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 Our Policies are in order to ensure efficient quality and outstanding services to all clients of Ruff Life Dog Spa. 

🐾 NEW CLIENTS: Please read, and sign the Policies below. You may print, or email the form, acknowledging that you have read and agree to our policies for mobile grooming services. 

🐾 WE ARE A MOBILE ONLY SERVICE, WE DO NOT HAVE A LOCATION FOR YOU TO COME TO.

🐾 Cat services have been discontinued

🐾 Due to physical limitations, and the size of the mobile salon, I only accommodate smaller dogs.  Larger dogs are not accepted.

🐾 We do not offer multiple pet discounts. The time per pet is not less for the groomer. Mobile grooming is a premium service, and we can only perform services for a limited amount of clients daily. 

🐾 Unsatisfactory behavior can determine whether a dog can or will be finished by the stylist.

🐾 Please understand that an unmanageable dog can be dangerous to themselves and the stylist.

🐾 It is the owner’s responsibility to provide a healthy and groomable pet.

🐾 Aggressive/biting dogs will not be accepted.

🐾 Dogs exhibiting extreme behaviors, including continuous struggling, biting, or excessive distress, may have their grooming service modified or stopped at the groomers discretion. The safety and well-being of the pet and groomer are always top priority.  Charges will apply for grooming time and services rendered, even if the groom cannot be completed.

🐾 Dogs that have never been PROFESSIONALLY groomed must be disclosed at the time of booking.  Acceptance is on a case-by-case basis.  Grooming may be modified, discontinued, or declined if the dog is unable to safely tolerate the grooming process.  Charges will apply for time and services rendered.

🐾 Pets must be healthy and be able to stand up on their own during the grooming process.

🐾  Regular grooming appointments every 4-6 weeks are strongly encouraged to maintain your pet"s coat and overall comfort.  Clients who commit to a recurring schedule receive priority booking.  Appointments outside a regular maintenance schedule are subject to availability. 

🐾 Prices are non-negotiable. Payment is due immediately upon completion of services.  Cash, Check, Zelle, and Apple pay are accepted.  If the owner will not be present when grooming is completed, payment arrangements must be made in advance.  A $50 fee applies to returned checks. 

🐾  Pet owners are responsible for any and all damages by their pets. This includes damages to the mobile grooming unit and/or groomer.

🐾 Additional grooming time required to excessive coat growth, matting, or poor coat condition will be charged at the established hourly rate.  Severely matted coats may require a shorter haircut or discontinuation of grooming if necessary for the pets safety and comfort.

🐾  Appointment time slots are approximate. Appointments may be delayed due to unforeseen circumstances such as weather conditions, mechanical malfunctions, traffic, or extended grooming times of an earlier appointment. In such cases, we will call as soon as possible to inform you of the time adjustment.

🐾 APPOINTMENT READINESS:  Pets must be ready for grooming upon arrival.  If the owner is not present or the pet is not ready at the scheduled appointment time, waiting time may be included in the total grooming charge.  excessive delays may result in cancellation of the appointment, and applicable fees may apply.

🐾  During Winter/Summer months we reserve the right to reschedule  appointments due to extreme weather conditions. This is not only to protect our mobile unit but also for the safety of the pet and the stylist. You will be notified promptly to reschedule.

🐾 Appointments are scheduled by route.

🐾 CANCELLATIONS & MISSED APPOINTMENTS:  Please provide at least 24-48 hours notice when cancelling or rescheduling.  Cancellations with less than 24 hours notice may incur an $85 fee.  If your pet is unavailable for a confirmed appointment upon arrival, the FULL scheduled grooming charge WILL apply.

🐾 Pet owners are not allowed in the mobile unit during the grooming process. Pets are easily distracted and excited by the presence of  “their people” which makes the grooming process difficult for the groomer and dangerous for your pet.

🐾 If you are not completely 100% satisfied with our services, please contact us within 24 hours after your appointment and we will do our best to resolve the issue. 

🐾 Photos and/or videos may be taken of my pet before, during or after styling for use on Ruff Life Dog Spa’s website, Facebook or for any other marketing or advertising purposes.

🐾 Owners are responsible for keeping their pet flea and tick free. If we must treat for parasites then an additional fee will apply. Tick infestations are not permitted in the van. 

🐾  If turn-key services are requested, the owner agrees to provide a safe place to leave the pet for the stylist to easily access.

I also authorize Ruff Life Dog Spa to provide services for my pet while I am away from home.  Payment arrangements must be made in advance when the owner will not be present at the completion of services. 

🐾  If your pet is matted, every effort is made to protect your pet’s skin and coat while removing the matting. However, the skin can become extremely sensitive and incur clipper marks, abrasions, rashes, nicks, itchiness or redness from matt removal. Shaving extremely matted ears might also result in head shaking which can cause hematomas. You as the owner, agree to in no way hold Ruff Life Dog Spa responsible for  any problems arising from grooming your matted pet. Additional charges on top of regular grooming fees will apply.

 🐾 I agree to hold Ruff Life Dog Spa harmless from damage,  loss or claims arising from any known or unknown pre-existing conditions of my pet(s).

🐾  I authorize Ruff Life Dog Spa to act as my agent in the event emergency veterinarian services, boarding, care~taking, and/or transportation as necessary and I agree to pay all costs.  Any/all damages, loss or claim shall include but not limited to death,  injury, or shock. Said pre-existing conditions shall not be limited to advanced age, extreme nervousness, neurosis, illness, previous injury, skin or coat conditions or mental conditions. 

🐾 I have read and understand my rights and obligations as written per this agreement of grooming services by Ruff Life Dog Spa.

Owner’s Signature                                                                                                      Date                                          

___________________________________________________________________________________________

Printed Name ___________________________________________________________________________

 Pet(s) Name(s)__________________________________________________________________________